• fundamental techniques of handling people

    • don't criticise , condemn or complain (criticise karne se chije kharab hi hoti hai)
    • give honest and sincere appreciation
    • arouse in the other person an eager want
  • make people like you

    • be genuinely interested in another person
    • smile- best thing u could for making the first impression
    • remember names of everyone u met (that's the sweetest thing everybody wants to hear)(wish them in their birthdays and important dates if possible)
    • be a good listener. Encourage others to talk about themselves
  • how to win people to your way of thinking

    • If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory cause you will never get your opponent's will.
    • A drop of honey catches more flies than a gallon of gall.
    • He who treads softly goes far.
    • Get the other person saying yes yes immediately.
    • Let the other person do a great deal of the talking.
    • Try honestly to see things from the other person's point of view.
    • Let the other person feel that the idea is his or hers.
    • Be sympathetic with the other person's idea and desires.
  • leader

    • Ask questions instead of giving direct orders(do you think, you might consider this,)
    • Hurting a man in his dignity is a crime.
    • Use of praise instead of criticism
    • Praise the slightest improvement and praise every improvement. Be hearty in your appreciation and lavish in your praise.
    • give the other person a fine reputation to live up to.
    • Use encouragement. Make the fault seem easy to correct.
    • Always make the other person happy about doing the things you suggest.